Live Chat
💡 Tips:Live Chat widget displayed on storefront for both logged in and logged out customers.
Logged out customers will see "Login to Chat" button and a welcome message which can be customised from the Live Chat settings.
Logged in customers will be able to chat
Step 1 : Go to EasyStore Admin > Click Messages > click on 'Platform Settings'
![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/yordle-10_f0zi0e.png)
Step 2 : Select Live Chat
![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/yordle-11_c6u78q.png)
Step 3 : Enable Live Chat and Customize 'Platform name', 'Widget color', 'Welcome messages' & 'Auto reply message'
![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/yordle-13_l0wrpx.png)
Step 4 : Save and Done.
![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/yordle-14_1we2qua.png)
![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/screenshot-2023-11-28-at-11124_xbtg6a.png)
Logged out customers will see "Login to Chat" button and a welcome message which can be customised from the Live Chat settings.
Logged in customers will be able to chat
Step 1 : Go to EasyStore Admin > Click Messages > click on 'Platform Settings'
![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/yordle-10_f0zi0e.png)
Step 2 : Select Live Chat
![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/yordle-11_c6u78q.png)
Step 3 : Enable Live Chat and Customize 'Platform name', 'Widget color', 'Welcome messages' & 'Auto reply message'
![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/yordle-13_l0wrpx.png)
Step 4 : Save and Done.
![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/yordle-14_1we2qua.png)
![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/screenshot-2023-11-28-at-11124_xbtg6a.png)
Updated on: 22/01/2024
Thank you!