Tawk.to Live Chat
In this article :
About tawk.to
Install tawk.to
1. About tawk.to
tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page.
![](https://storage.crisp.chat/users/helpdesk/website/3ab0400cdb47f000/b349d6d6-4662-4b06-9017-6b5cdf_1v1lkot.png)
One of these studies by the American Marketing Association study shows that live chat can increase conversions at least 20% and the Return On Investment rate on purchase a live chat apps is about 300%. Also, customer who are solved inquiry through live-chat are 3x times more likely to purchase.
2. Install tawk.to
Step 1 : EasyStore Admin > Apps > More Apps > Search for tawk.to > Install this app
![](https://storage.crisp.chat/users/helpdesk/website/97c25920f62fe000/1956fb3e-2ea7-44b1-93a2-c560d7_kmjfet.png)
Step 2 : Once you have reached setting page, click on tawk.to to sign up a tawk.to account.
![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/yordle-42_1sndkpn.png)
Step 3 : Click on 'Sign In'
![](https://storage.crisp.chat/users/helpdesk/website/78e13c2f976a2800/42d88329-ce7f-41a7-83ea-1e8f6b_yjmptb.png)
Step 4 : Fill in your particulars information and click ‘**_Signup for free_**’ button to proceed
![](https://storage.crisp.chat/users/helpdesk/website/89611f7a57671000/a68852cc-787e-4b0b-a7f3-32eaa4_leagd9.png)
Step 5 :
5.1 Select the language selection for your tawk.to account
![](https://storage.crisp.chat/users/helpdesk/website/8bdbbd40660cd800/9f80898e-e24a-4c40-bcca-f13d3c_170flv9.png)
5.2 Select Property Details
![](https://storage.crisp.chat/users/helpdesk/website/7eecfa22f2abe800/095da6a0-d2fe-4b50-ba19-e6ead7_11t36eb.png)
5.3 Add Team Members (Optional, can skip)
![](https://storage.crisp.chat/users/helpdesk/website/ba7c7131d5d7c000/a15b398f-df64-42a3-8795-773dd4_15huf1e.png)
5.4 Click Done
💡 Tips : If you wish to place the code, you can go to EasyStore's admin panel > Channels > Online Store > Edit Source > theme.liquid and paste it before </body>
![](https://storage.crisp.chat/users/helpdesk/website/c5d2e28ee21b8800/02a05e71-1321-49cf-9b35-237f79_2md6si.png)
Step 6 : To go into your Tawk.to Administration Dashboard, you may need to click the "Administration" button at the bottom of side bar and copy the "**Direct Chat Link**"
![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/yordle-43_1l5vur6.png)
Step 6 : Paste the Direct Chat Link into the Tawk.to app in your EasyStore account
![](https://storage.crisp.chat/users/helpdesk/website/b34797d9594d3000/yordle-44_1vebfwm.png)
Step 7 : Save settings and you're all done!
Updated on: 20/11/2023
Thank you!