Messages Inbox
In this article:
1. Introduction
Are you tired of juggling multiple messaging platforms to keep up with your customers' inquiries?
EasyStore’s message inbox feature streamlines your customer communication into one convenient place, allowing you to reply to messages at your convenience that support:
- Messenger
- LINE
- Telegram
- Website Live Chat
- Member App Live Chat
With messages inbox features, say goodbye to wasted time and resources in switching between multiple platform in resolving customer inquiries. Messages Inbox feature is available for EasyStore's Business, Essential, Growth and Success Plan.
2. Add Messaging Channels
To allow customers receive messages at the respective channel, you need to add the messaging channels first, follow this guide.
3. View and reply to messages
After added the messaging platform successfully, the messages received will appear under Inbox
With EasyStore Inbox messages, you can directly reply to customer’s inquiries within EasyStore’s admin panel, as well as send attachment, images, emojis, and reply to specific messages
You can link existing customers or create new customers to the conversation for ease of accessing their information
When the conversation with customer ends, you can choose to close the conversation, and the conversation will appear under the "closed".
Updated on: 10/02/2026
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