Articles on: Email Marketing and Customer Service

Messages Inbox


In this article:
  1. Introduction
  2. Add Messages Platform
  3. View and reply to messages
  4. FAQ that you should know


1. Introduction


Are you tired of juggling multiple messaging platforms to keep up with your customers' inquiries?


EasyStore’s message inbox feature streamlines your customer communication into one convenient place, allowing you to reply to messages at your convenience that support:

  • Facebook Messenger
  • Telegram
  • LINE
  • Telegram
  • Whatsapp Business
  • Livechat
  • Instagram


With messages inbox features, say goodbye to wasted time and resources in switching between multiple platform in resolving customer inquiries. Messages Inbox feature is available for EasyStore's Business, Essential, Growth and Success Plan.


2. Add Messaging Platform


Steps: Go to EasyStore’s admin panel > Messages > Messaging Channels > Select the messaging platform that you'd link to Platforms setting > Add platform


2.1 Add WhatsApp Business API messaging platform


Steps: Follow the steps in this guide to add WhatsApp Business API messaging


2.2 Add Messenger messaging platform


Step 1: Click Connect to Facebook button



If you have enabled Messenger channel in EasyStore, your messenger will be automatically connected under messaging platform. May continue with adding Platform name > Save



2.3 Add LINE messaging platform


Before adding LINE platform, kindly ensure that your LINE Business account is ready with Messaging API.


If you do not have a LINE Messaging API, please refer this guide to create. Once you have created the Messaging API from LINE portal, you can follow the steps below to proceed


Step 1: Log in to the LINE Developer > Select an existing Messaging API Channel > Basic Settings > Copy the Channel ID > Paste into the Channel ID field in EasyStore



Step 2: Scroll down to Channel secret > Copy Channel secret > paste to Channel Secret field in EasyStore



Step 3: Go to Messaging API tab > Scroll down to Channel access token > copy the key (click the reissue button if the key is not available) > paste to Channel Token field in EasyStore




Step 4: Enter the Platform name in EasyStore > Save



Step 5: Refresh LINE Developer portal > Webhook URL in Messaging API will be updated



Step 6: Enable the Use Webhook option > Done



2.4 Add Telegram messaging platform


Step 1: Refer this guide here to obtain Telegram Channel/ API Token


Step 2: Copy the Token provided by Telegram bot > paste it to Channel Token field in EasyStore



Step 3: Enter the Platform name in EasyStore > Save



3. View and reply to messages


After added the messaging platform successfully, the messages received will appear under Inbox



With EasyStore Inbox messages, you can directly reply to customer’s inquiries within EasyStore’s admin panel, as well as send attachment, images, emojis, and reply to specific messages



You can link existing customers or create new customers to the conversation for ease of accessing their information




When the conversation with customer ends, you can choose to close the conversation, and the conversation will appear under the "closed".



A closed conversations can be re-open anytime when needed

Updated on: 27/11/2024

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