Messages Inbox
In this article:
1. Introduction
EasyStore’s Message Inbox brings all your customer messages from different channels into one unified inbox. Instead of switching between different apps, you can just reply from one inbox, share products, orders, or send vouchers directly from the conversation—perfect for boosting engagement and encouraging repeat purchases in the moment. Plus, while you’re chatting, you can also see customer details on the side, so every reply feels more personal and relevant.
2. Connect Messaging Channels
2.1 To access customer messages in your EasyStore Message Inbox, you need to connect the messaging channels first, follow this guide.
Supported channels:
- Messenger
- LINE
- Telegram
2.2 To add chat button on Online Store and Shopping App, there's one more step where you need to enable Store & App Chat in Messages > Connections.
Complete the settings.
Customer view on online store:
Customer view on Shopping App:
3. View and Reply Messages
3.1 Now you can view customers’ messages from all connected channels in Messages > Inbox.
3.2 To know which channel customer has written in from, refer the tiny icon at the bottom right of customer’s profile image.
3.3 You can send file, product, order or assign voucher right from the conversation, super convenient!
4. Customer Info Panel
4.1 On the right hand side of the conversation, you can view customer’s profile including their membership details, purchase history etc.
4.2 If the conversation hasn’t been linked with any customer, you can link it manually then you can see the details.
Updated on: 20/04/2026
Thank you!