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Add Messaging Channels

1. Introduction

This guide shows you how to connect messaging channels like WhatsApp, Messenger, LINE, Instagram, Telegram, and push-notification in EasyStore.

By reaching customers on the platforms they already use every day, you can improve message visibility, encourage faster responses, and manage all conversations in one place — helping customers feel more connected and enjoy a smoother, seamless experience beyond what email alone can offer.

To start, go to EasyStore’s admin panel > Messages > Messaging Channels > click the messaging platform that you'd link to add.

2. Add WhatsApp

You need to have a WhatsApp Business account and connect via Facebook. Follow this full guide.

3. Add Messenger

Connect through Facebook channel.

If you have enabled Messenger channel in EasyStore, your messenger will be automatically connected under messaging platform. May continue with adding Platform name > Save

4. Add LINE

Before adding LINE platform, kindly ensure that your LINE Business account is ready with Messaging API.

If you do not have a LINE Messaging API, please refer this guide to create. Once you have created the Messaging API from LINE portal, you can follow the steps below to proceed

4.1 Log in to the LINE Developer > Select an existing Messaging API Channel > Basic Settings > Copy the Channel ID > Paste into the Channel ID field in EasyStore

4.2 Scroll down to Channel secret > Copy Channel secret > paste to Channel Secret field in EasyStore

4.3 Go to Messaging API tab > Scroll down to Channel access token > copy the key (click the reissue button if the key is not available) > paste to Channel Token field in EasyStore