EasyStore Help Center
  • English
  • Malay (MY)
  • Thai
  • Chinese
  • Chinese (HK)
  • Chinese (TW)
Go to website
Back
Articles on:Email Marketing and Customer Service
Explore the tools and automation for marketing and customer support

Categories

  • General Settings
  • Customers, Membership and Promotions
  • Order and Reporting
  • Online Store (Website)
  • Point of Sales (POS)
  • Payment and Shipping
  • Inventory Management
  • Shopee, Lazada, Zalora and more
  • Facebook, Instagram, TikTok Shop
  • WhatsApp, Telegram, Messenger and more
  • Google Ads, Analytic, and SEO
  • Email Marketing and Customer Service
  • Referral Program and Wholesale Portal
  • Promotion Redemption
  • EasyStore Partner Program
Message Inbox and Broadcast
  • Messages Broadcast
    In this article: About Messages Broadcast How to send out broadcast message? Where to check my EasyStore Token? Token top-up price range (https://support.easystore.co/en/article/messages-broadcast-nivkpu/?bust=1732698447385Some readers
  • WhatsApp Inbox Management (Messages Inbox)
    In this article: Introduction Add WhatsApp Business platform WhatsApp inbox conversation window Messages template FAQ 1. Introduction WhatsApp Inbox Management feature helps to efficiently manage and respond to customer inquiries and messages through the WhatsApp Business API. This feature helps businesses stay organized and responsivFew readers
  • Messages Inbox
    In this article: Introduction Add Messages Platform View and reply to messages FAQ that you should know 1. Introduction Are you tired of juggling multiple messaging platforms to keep up with your customers' inquiries? EasyStore’s message inbox feature streamlines your customer communication into one convenient place, alFew readers
Live Chat and Contact Form
  • Add WhatsApp chat button
    Add a WhatsApp chat button to let your customers reach you instantly through their mobile numberSome readers
  • Contact Form Plus +
    Install contact form plus to received survey or feedback from customersFew readers
  • Contact Form
    Allow your customer to get in touch with you easilyFew readers
  • Offer promo code for new subscribers (MailerLite Popup Form)
    Reward your customers for subscribing to your storeFew readers
  • Install EasyChat
    Install EasyChat on your websiteFew readers
  • Drift Live Chat
    Set up Live Chat function on your website using DriftFew readers
  • NovoChat
    Guide on how to integrate with chat widget that helps to centralize all messages in one place.Few readers
  • Tawk.to Live Chat
    Set up Live Chat function on your web store using tawk.toFew readers
Customers and Subscribers
  • Collect additional customer information
    Guide on how to include additional attributes for customers to fill in upon registration.Few readers
  • Import customers
    This guide will show you the way to import customers into your store.Few readers
  • Prevent bots from signing up to your store
    Learn how to enable reCAPTCHA in your customer registration pageFew readers
  • Contact your customer directly in customer page
    Learn how to get in touch with your customers in a quick wayFew readers
  • Setup Mailchimp
    This guide shows you the steps to setup Mailchimp.Few readers
  • Send newsletter using SendGrid
    Delivering your transactional and marketing email through one reliable platformFew readers
  • Add subscribe button at footer (Mailchimp)
    Guide on how to add MailChimp subscribe button at footerFew readers
  • Pop up subscription with MailerLite
    Create a pop up to get visitors to subscribe to your mailing listFew readers
  • Pop-up subscription box using Wishpond
    Create pop up on your store to get more subscriptionsFew readers
  • Customer Blacklist
    Customer blacklist feature allow you to add your customer into blacklist and restrict them from login and place order with you In this article: Add customer to blacklist Unblacklist customer Prohibited action from blacklisted customer FAQ that you should know 1. Add customer to blacklist Step 1 : Login to  EasyStore adFew readers
  • Live Chat
    The Live Chat widget appears on your storefront, accessible to both logged-in and logged-out customers, making it easy for them to reach out. Step 1: Go to EasyStore Admin Click Messages Messaging Channels Choose Live Chat Step 2: Customize ' Platform name', ' Widget color', ' Welcome messages' & ' Auto replyFew readers

Not finding what you are looking for?

Chat with us or send us an email.

  • Chat with us
  • Send us an email
© 2025EasyStore Help Center